Terms of Service

Last updated: March 18, 2026

1. Acceptance of Terms

By accessing or using UltraGrace ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, you may not use the Platform. These terms constitute a legally binding agreement between you and UltraGrace.

2. Description of Service

UltraGrace provides business intelligence and analytics for e-commerce businesses by connecting to Shopify, ad platforms (Meta, Google, TikTok), and QuickBooks to generate insights and recommendations. We reserve the right to modify or discontinue any feature at any time.

3. Account Registration and Eligibility

You must:

  • Be at least 18 years old to use the Platform.
  • Provide accurate and complete registration information.
  • Maintain the security of your account credentials.
  • Promptly update any changes to your information.
  • Have the legal authority to bind any business you represent.

4. Subscription Plans and Payments

The Platform offers two subscription tiers:

  • Foundation ($50/month): CEO dashboard, Shopify + QuickBooks, one ad platform (Meta, Google, or TikTok).
  • Clarity ($100/month): All features including Marketing Hub, Financial Clarity, unlimited ad platforms, and team access.

Subscriptions auto-renew monthly. You may cancel at any time through your account settings. Refunds are handled in accordance with our refund policy. All payments are processed securely by Flutterwave.

5. Third-Party Connections

You authorize UltraGrace to connect to your third-party services (Shopify, Meta, Google, TikTok, QuickBooks). Your use of those services is governed by their respective terms. We are not responsible for any changes, downtime, or data loss caused by these third parties.

6. Acceptable Use Policy

You agree NOT to:

  • Use the Platform for illegal purposes or to violate any laws.
  • Attempt to gain unauthorized access to any part of the Platform.
  • Interfere with or disrupt the Platform's operation.
  • Reverse engineer, decompile, or disassemble any part of the Platform.
  • Use the Platform to harm, threaten, or harass others.
  • Upload malicious code or attempt to breach security measures.
  • Exceed rate limits or attempt to overwhelm our infrastructure.

7. Intellectual Property Rights

All content, features, and functionality of the Platform, including software, designs, text, graphics, and AI models, are owned by UltraGrace and protected by international copyright, trademark, and intellectual property laws. You may not copy, modify, or create derivative works without our express written consent.

8. Data Ownership and Usage

You retain full ownership of your business data. UltraGrace claims no ownership over your data. You grant us a license to process, analyze, and store your data solely to provide our services and improve the Platform (in anonymized, aggregated form).

9. AI-Generated Insights

LumiGrace AI generates insights based on your data. While we strive for accuracy, AI predictions and recommendations are for informational purposes only and should not be solely relied upon for business decisions. You are responsible for verifying any insights before acting on them.

10. Limitation of Liability

To the maximum extent permitted by law, UltraGrace shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including loss of profits, data, or business opportunities. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Disclaimer of Warranties

The Platform is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the Platform will be uninterrupted, error-free, or secure.

12. Indemnification

You agree to indemnify and hold UltraGrace harmless from any claims, damages, losses, liabilities, and expenses arising out of your use of the Platform, violation of these Terms, or infringement of any third-party rights.

13. Termination

We may terminate or suspend your account immediately for violations of these Terms. You may terminate your account at any time through your settings. Upon termination, your right to access the Platform ceases, and we may delete your data in accordance with our Privacy Policy.

14. Governing Law and Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved exclusively by binding arbitration conducted in Oyo, Nigeria, under the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria 2004. Judgment on the arbitration award may be entered in any court having jurisdiction.

15. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or a notice on the Platform. Your continued use after such notice constitutes acceptance of the modified terms.

16. Contact Information

For questions about these Terms, contact:
📧 legal@ultragracehq.com
📍 UltraGrace, Oyo, Nigeria